Module 7 – Communication With Tenants

Building operators need good communication with tenants organizations and building occupants about indoor air quality (IAQ) . The seventh module of the CCIAQ’s Guide for Indoor Air Quality provides guidelines for managers of facilities such as offices, retail operations, shopping centers, educational and child-care centers, theaters and hotels.

The building blocks and benefits of good communication are given. Important considerations include knowledge of the building, who is responsible for what tasks, and providing suitable documentation. We have covered what the building operators should tell the tenants, and what the tenants should tell the operators. We described methods for effective communication in both directions, including ways to assess how successful communications are, and making improvements.

When IAQ problems occur, good communication about the situation is important for operators and tenants. The investigative process for IAQ problems introduced in module 4. We extended Recognizing and Addressing IAQ Problems, to include aspects of good two-way communication.

We have given suggestions for specific types of building situations, such as schools and offices. The module includes sample forms for IAQ roles and responsibilities, and problem tracking, as well as a checklist for an IAQ communications plan.